ITIL® 4 Specialist – Create, Deliver & Support

ITIL® 4 Specialist – Create, Deliver & Support

ON SITE, ONLINE LIVE, SELF-STUDY

3 DAYS

EN, FR

ADVANCED

CERTIFICATE

LEARNING GOALS

The ITIL® 4 Specialist: Create, Deliver and Support module focuses on the integration of different value streams and activities to create, deliver and support IT-enabled products and services whilst also covering supporting practices, methods, and tools.

By the end of the course, the learner will:

  • Understand how to plan and build a service value stream to create, deliver, and support services
  • Know how relevant ITIL practices contribute to the creation, delivery and support across the SVS and value streams
  • Know how to create, deliver and support services.

The learner will also benefits from acquiring a holistic approach to the facilitation of co-creation of value with customers and other stakeholders in the form of products and services. This is done through the insight gained of the guiding principles, the dimensions of Service Management, key concepts from Lean, Agile and DevOps.

AUDIENCE

IT Service Management practitioners managing the operation of IT-enabled & digital products and services, and those responsible for the end-to-end delivery. Target audience includes:

  • Business Managers
  • IT Management
  • IT Developers
  • IT Support Staff
  • Business Process Owners

PREREQUISITE

Passed the ITIL® 4 Foundation examination. Attendance of an accredited training course for this module is required for the exam.

TRAINING CONTENT

  • Module 1 Organization and culture
  • Module 2 Effective teams
  • Module 3 Information technology to create, deliver and support service
  • Module 4 Value stream
  • Module 5 Value stream to create, deliver and support services
  • Module 6 Value stream for user support
  • Module 7 Prioritize and manage work
  • Module 8 Commercial and sourcing considerations
  • Exam preparation
  • Mock exam

EXAMEN

  • Format Examen QCM, livre fermé
  • Durée 90 minutes (113 minutes si l’anglais n’est pas la langue native)
  • Nombre de questions 40, questions
  • Note de passage 70 % (28 bonnes réponses)

GET A QUOTE

We will be happy to share the price information once we know the number of participants and your preferred delivery channel.

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Posted in Create, Deliver & Support