Create, Deliver & Support

The ITIL Specialist: Create, Deliver and Support module is tailored for IT practitioners and leaders responsible for designing digital products and services, as well as overseeing their delivery and support to meet agreed levels. This includes managing activities such as development, deployment, and monitoring.

This course aims to enhance existing processes, effectively manage IT teams, optimize value streams and workflows, align digital services with business strategy, improve how services are developed, and integrate new technologies while embedding Lean, Agile, and DevOps methodologies.