ITIL® 4 Foundation

ITIL® 4 Foundation

ON SITE, ONLINE LIVE, SELF-STUDY

2 DAYS

EN, FR

FOUNDATIONAL

CERTIFICATE

LEARNING GOALS

By the end of the course, the learner will:

  • Understand the key concepts of ITIL service management.
  • Understand the purpose and components of the ITIL service value system, and activities of the service value chain, and how they interconnect.
  • Understand how ITIL guiding principles can help an organization to adopt and adapt ITIL service management.
  • Understand the four dimensions of ITIL service management.
  • Understand the key concepts of continual improvement.
  • Learn the various ITIL practices.

The learner will also benefits from acquiring a holistic approach to the facilitation of co-creation of value with customers and other stakeholders in the form of products and services. This is done through the insight gained of the guiding principles, the dimensions of Service Management, key concepts from Lean, Agile and DevOps.

AUDIENCE

IT and business stakeholders who wish to take first steps in service management or who are familiar with earlier versions of ITIL and/or other sources of industry best practice and wish to learn about ITIL 4. Audience includes:

  • Business Managers
  • IT Management
  • IT Developers
  • IT Support Staff
  • Business Process Owners

PREREQUISITE

Basic knowledge of information systems management.

TRAINING CONTENT

  • Module 1 Course Introduction and Recap of ITIL 4 based on pre-course reading
  • Module 2 Service Management: Key Concepts
  • Module 3 The Guiding Principles
  • Module 4 The Four Dimensions of Service Management
  • Module 5 The Service Value System
  • Module 6 Continual Improvement
  • Module 7 The ITIL Practices
  • Exam Preparation
  • Mock Exam

EXAMEN DE CERTIFICATION

  • Format Examen QCM, livre fermé
  • Durée 60 minutes (75 minutes si l’anglais n’est pas la langue native)
  • Nombre de questions 40, questions
  • Note de passage 65 %

GET A QUOTE

We will be happy to share the price information once we know the number of participants and your preferred delivery channel.

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Posted in ITIL® 4 Foundation