ITIL® 4 Leader – Digital & IT Strategy

ITIL® 4 Leader – Digital & IT Strategy

ON SITE, ONLINE LIVE, SELF-STUDY

3 DAYS

EN, FR

ADVANCED

CERTIFICATE

DIGITAL & IT STRATEGY

LEARNING GOALS

By the end of the course, the learner will:

  • Demonstrate the use of the ITIL guiding principles in Digital and IT Strategy decisions and activities
  • Understand how to leverage digital strategy to react to digital disruption
  • Understand the relationship between the concepts of Digital and IT Strategy, the service value system and the service value chain, and explain how to utilize them to create value
  • Understand how an organization uses Digital and IT Strategy to remain viable in environments disrupted by digital technology
  • Understand strategic approaches made possible by digital and information technology to achieve customer/market relevance and operational excellence
  • Understand the risks and opportunities of Digital and IT Strategy
  • Understand the steps and techniques involved in defining and advocating for a Digital and IT Strategy
  • Understand how to implement a Digital and IT Strategy

AUDIENCE

Target audience includes:

  • Business Managers
  • IT Management
  • IT Developers
  • IT Support Staff
  • Business Process Owners
  • IT and business directors
  • Heads of department
  • Aspiring C-Suite professionals
  • Other senior business leaders across the organization

PREREQUISITE

Passed the ITIL® 4 Foundation or ITIL 4 Managing Professional examination. Attendance of an accredited training course for this module is required for the exam.

TRAINING CONTENT

  • Module 1 Key Concepts of Digital & IT Strategy
  • Module 2 Strategy & the Service Value System
  • Module 3 What is Vision
  • Assignment 1: Digital Positioning
  • Module 4 Where Are We Now?
  • Module 5 How Do We Get There?
  • Module 6 How Do We Get There?
  • Assignment 2: Strategic Approaches for Digital Organizations
  • Module 7 Take Action - Managing Strategic Initiatives
  • Assignment 3: Strategy Planning and Communication
  • Module 8 Did We Get There?
  • Module 9 How Do We Keep the Momentum Going?
  • Assignment 4: Digital Strategy in VUCA Environment
  • Module 10 Managing Innovation and Emerging Technologies
  • Module 11 Managing Strategic Risk
  • Information regarding MCQ exam, retaking practical assignment, other questions
  • Exam preparation
  • Mock Exam

EXAMEN

  • Format Examen QCM, livre fermé
  • Durée 60 minutes (75 minutes si l’anglais n’est pas la langue native)
  • Nombre de questions 30, questions
  • Note de passage 70 % (21 bonnes réponses)

GET A QUOTE

We will be happy to share the price information once we know the number of participants and your preferred delivery channel.

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Posted in ITIL® 4 Leader