ITIL® 4 Specialist – Direct, Plan & Improve

ITIL® 4 Specialist – Direct, Plan & Improve

ON SITE, ONLINE LIVE, SELF STUDY

3 DAYS

EN, FR

ADVANCED

CERTIFICATE

LEARNING GOALS

This module provides the practical skills necessary to create a “learning and improving” IT organization, with a strong and effective strategic direction. It was designed to provide practitioners with a practical and strategic method for planning and delivering continual improvement with necessary agility. It covers both practical and strategic elements.

By the end of the course, the learner will:

  • Understand the key concepts of direction, planning, improvement - DPI.
  • Understand the scope of what is to be directed and/or planned, and know how to use key principles and methods of direction and planning in that context.
  • Understand the role of GRC and know how to integrate the principles and methods into the service value system.
  • Understand and know how to use the key principles and methods of continual improvement for all types of improvements.
  • Understand and know how to use the key principles and methods of Communication and Organizational Change Management to direction, planning and improvement.
  • Understand and know how to use the key principles and methods of measurement and reporting in DPI.
  • Understand and know how to direct, plan, and improve value streams and practices.

AUDIENCE

IT and service management practitioners who work in organizations that are becoming more digitally enabled. Target audience includes:

  • Business Managers
  • IT Management
  • IT Developers
  • IT Support Staff
  • Business Process Owners

PREREQUISITE

Passed the ITIL® 4 Foundation examination. Attendance of an accredited training course for this module is required for the exam.

TRAINING CONTENT

  • Module 1 Course Introduction and Quick Recap Pre-Course Reading
  • Module 2 Core Concepts of DPI
  • Module 3 DPI through Service Value System and Guiding Principles
  • Module 4 Role of Direction in Strategy Management
  • Module 5 Implementation of Strategies
  • Module 6 Introduction to Assessment and Planning
  • Module 7 Assessment and Planning through VSM
  • Module 8 Measurement, Reporting, and CI
  • Module 9 Measurement and CI through Dimensions and SVS
  • Module 10 OCM Principle and Methods
  • Module 11 Communication Principles and Methods
  • Module 12 SVS Development Using the Four Dimensions
  • Mock Exam

EXAMEN

  • Format Examen QCM, livre fermé
  • Durée 90 minutes
  • Nombre de questions 40,
  • Note de passage 70 % (28 bonnes réponses)

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Posted in Direct, Plan & Improve